Description
TTEC is hiring a Service Delivery Team Lead in Cape Town, South Africa, to supervise and support a team of front-line advocates. The role involves coaching associates, resolving customer escalations, monitoring performance, coordinating technical and production support, and driving team productivity and customer-experience improvements. The lead reports to the Operations Manager and requires leadership experience in a call center or operational environment, strong communication and multitasking skills, and proficiency with call center systems and Microsoft Office.
