Description
The Team Lead manages a team of Support Associates and serves as a subject matter expert in critical roles while coordinating mail open, image capture, image review, data entry, cashier services, quality control, workload distribution, staff performance, training, and operational reporting. The role requires a bachelor’s degree and three years of experience or six years of team-management experience, Microsoft Office proficiency, supervisory experience with at least ten full-time employees, and completion of an entry-level supervisory course within six months of the start date.
