Description
Ringover is hiring a Customer Success Manager to lead and develop a team of eight experienced CSMs for its Silver segment. The role focuses on shifting the team from support to a success-oriented, growth-focused model, improving retention, reducing churn, increasing upsell and opportunity detection, coaching on conversion and objection handling, managing escalations and key accounts, tracking performance, and leading data-driven projects. The position requires at least three years of team management experience, SaaS and customer success experience, HubSpot knowledge, and fluency in French and English. Benefits include premium health insurance, remote work with a home-office budget, mobility support, meal vouchers, and paid sick-child days.
