Description
Onity Mortgage is hiring a Customer Service Supervisor to lead and coach up to 14+ Customer Service Coordinators at its Mount Laurel, New Jersey call center. The role manages escalated calls, compliance reporting, customer-service quality, loan-servicing documentation, and team performance while using Onity technology and loss-mitigation practices. It requires a high school diploma or equivalent, at least four years of collections, customer service, or client-interfacing experience, and two years leading customer-service representatives in a call center. The position is 100% in-office, with a Monday-through-Friday 12:00 p.m.–9:00 p.m. shift and rotating Saturdays from 8:00 a.m.–5:00 p.m., and includes benefits such as a 401(k) match, paid time off, tuition assistance, and training on AI-powered contact-center tools.
