Description
Doctoralia is hiring a Team Lead to manage and develop a technical support team, monitor productivity and expansion KPIs, manage complex cases and backlogs, optimize processes, and serve as a technical point of reference for stakeholders and customers. The role includes hiring, onboarding, performance feedback, workload redistribution, and team engagement, with requirements for team leadership, data analysis, CRM and ticketing-system experience, and intermediate English. The position offers a hybrid arrangement with at least one day per week at the Barcelona offices and private health insurance.
