Description
C24 Mietwagenservice GmbH, part of CHECK24, is hiring a Team Lead (m/f/d) Customer Management in Augsburg. The role leads a multi-person customer service team handling car rental topics, manages daily operations and partner communications, resolves complex customer issues including complaints and damage cases, develops employees, and collaborates with team leads and management across Augsburg, Munich, and Nuremberg. Candidates need commercial training or a comparable degree, initial leadership experience, strong communication and customer-service orientation, organizational and problem-solving skills, MS Office proficiency, interest in AI and digital tools, familiarity with tourism software such as Toma and Iris+, and native-level German with good English. The position offers hybrid flexibility with Friday home office, flexible hours, extensive benefits, and professional development support.
