Team Lead Customer Operations (m/w/d) at Peter Park

Peter Park is hiring a Team Lead Customer Success to build and lead a B2B Service Operations team, transform reactive support into standardized and scalable processes, manage Tier-2/3 escalations, and drive customer retention and revenue protection through data, automation, and cross-functional collaboration. The role requires 3–5 years of B2B Customer Operations or Service experience, at least one year of team leadership, process-transformation experience, German and English fluency, enterprise ticketing-system experience, and AI affinity. It is a 40-hour-per-week uncontracted position based in Munich with a three-days-in-office, two-days-remote setup.