Description
turbogrün is hiring a Team Lead Customer Service to lead and develop its internal and external support team of 4–6 employees. The role oversees customer experience across email, chat, phone, and WhatsApp; manages escalations and track-and-trace processes; optimizes e-commerce support operations across Shopify, Amazon, and eBay; analyzes service KPIs; and implements automation and AI-supported solutions. The position requires several years of customer service experience, preferably in e-commerce or online retail, along with management experience, CRM or ticketing-system proficiency, and process-optimization skills.
