Description
The Team Lead, Customer Support leads the Menu Operations Support team and oversees RouteOne customer support operations, including call-center management, issue resolution, SLA monitoring, performance measurement, training, workflow optimization, technology needs, and stakeholder reporting. The role requires 5+ years of experience, experience managing large teams in a fast-paced remote or hybrid environment, and familiarity with service-desk and call-center technologies, Salesforce, Pendo, Excel, Tableau, and Microsoft Office. The position may require extended and flexible hours.
