Description
The Team Lead oversees 20x5 monitoring and support operations for an RPA platform and automation bots, leading a shift-based L1 support team and coordinating with Development, Infrastructure, QA, and Operations. Responsibilities include real-time UiPath Orchestrator monitoring, incident triage and resolution, escalation handling, ITIL and SDLC process adherence, production support, documentation, team performance, shift coverage, backfill planning, and continuous improvement. The role requires a B.E., B.Tech., or MCA, strong UiPath Orchestrator and RPA support experience, L1/L2 support knowledge, Python, AWS, GitHub, scripting, log analysis, database, ITIL, and team leadership experience, with rotational shifts, weekend maintenance support, and weekly office connection.
