Description
Arvato is hiring a Team Lead IT Support (m/f/x) in Gütersloh to lead and develop a cross-site team of 18 onsite and Service Desk employees. The role covers technical and disciplinary leadership, first- and second-level support processes, SLA and quality compliance, major and critical incident management, stakeholder coordination, and KPI-based continuous improvement. Candidates need several years of IT service experience, leadership experience, ITIL or Service Desk knowledge, strong German and English skills, and flexibility for occasional travel. The position includes company health insurance, training, and other corporate benefits.
