Description
TTEC is hiring an onsite Team Lead in Novaliches, Quezon City, Philippines to manage and coach customer-service associates, support client and company performance goals, resolve escalations, coordinate training, monitor attendance, process payroll, and troubleshoot technology issues. The role reports to the Manager, Service Delivery and requires an associate degree, technical school, or equivalent work experience, along with time management, empathetic leadership, communication, and computer-system skills.
