Description
TTEC is hiring an onsite Team Lead in Five Ecom, Pasay to manage and coach customer-service associates, support client and company performance goals, resolve escalations, coordinate training, monitor attendance and payroll, and troubleshoot technology issues. The role reports to the Manager, Service Delivery and requires an associate degree, technical school, or equivalent work experience, along with time-management, empathetic leadership, computer-system, and customer-focused skills. Benefits include paid time off, wellness and healthcare benefits, compensation, performance bonuses, and tuition reimbursement.
