Description
IntouchCX is hiring a Team Lead (Supervisor) to supervise Customer Service Representatives, manage training and performance, monitor KPIs and service-level agreements, analyze operational reports, coach employees, coordinate staffing schedules, and support partner meetings. The role requires a high school diploma or equivalent, post-secondary education or a business degree, 1–2 years of contact-center or customer-service experience including at least one year in a supervisory role, escalated-issue experience, typing ability, spreadsheet skills, and availability for varied shifts.
