Description
IntouchCX is hiring a Team Lead (Supervisor) to supervise Customer Service Representatives, ensure quality customer interactions, manage training and employee development, monitor KPIs and service-level agreements, analyze operational reports, coach and motivate teams, coordinate staffing schedules, and collaborate with HR, IT, and other departments. The role requires a high school diploma or equivalent, post-secondary education or a business degree, 1–2 years of contact-center or customer-service experience including at least one year in a supervisory role, escalated-issue experience, typing ability, spreadsheet and reporting skills, and availability for varied shifts. Benefits include medical, vision, dental, and paid time off.
