Description
Axis Communications is hiring a Team Lead, Technical Services to lead and coach a technical support team delivering telephone, online helpdesk, and live-chat support to internal and external customers. The role manages escalations, service requests, performance, training, scheduling, recruitment, and team culture, while collaborating with sales and other departments. It is an onsite position in Chelmsford, Massachusetts, with an 11:30 a.m. to 8:00 p.m. shift and 10–15% travel, and offers a $85,000–$95,000 annual pay range.
