Description
NiCE is hiring a Team Lead, Technical Support to provide advanced technical support for contact centre software, resolve complex customer incidents, mentor and coach support engineers, improve troubleshooting and knowledge-base processes, and escalate issues to R&D and other teams. The role requires 7+ years of technical customer service experience, advanced knowledge of SaaS, telecommunications, networking, APIs, databases, and related technologies, and a bachelor’s degree or equivalent experience. It is an individual-contributor role reporting to the Manager, Technical Support and is marked remote.
