Description
Aidoc is hiring a Support Manager to lead a team of Technical Support Engineers responsible for advanced troubleshooting of its healthcare AI platform and clinical radiological workflows. The role drives root-cause analysis, establishes technical standards, manages team performance and KPIs, coaches engineers, and partners with Engineering, Product, Clinical, and Implementation teams on escalations and recurring issues. Candidates must reside in the East Coast timezone, have at least seven years of enterprise software or cloud-native SaaS experience including three years managing technical support or escalation engineering teams, and have experience supporting healthcare IT, medical imaging, or clinical software. The position is remote-first, with offices in Barcelona, Tel Aviv, and New York City.
