Description
Alta Resources is hiring a Team Leader to supervise and develop a team of up to 15–25 non-exempt employees in a service center, sales, or operations environment. The role oversees staffing, scheduling, training, performance, quality control, escalations, client interactions, reporting, budgets, and special projects while maintaining service and sales metrics. Candidates need a high school diploma or equivalent, at least three years of consumer contact center management or relevant service-industry leadership experience, strong communication and coaching skills, and proficiency with Microsoft Suite and customer relationship management software. The position may require on-site work during client-designated hours and travel as necessary.
