Compensation
$24/hr
Helpware is hiring a full-time Team Lead to oversee Customer Service Representatives, serve as the primary escalation point for Tier 2 inquiries, coach and evaluate team members, manage performance and disciplinary processes, monitor KPIs, and support customer and employee issues. The role requires 2–4 years of customer service or contact center experience, prior supervisory or team leadership experience preferred, and proficiency with CRM, workforce, and reporting tools.
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customer experienceLexington, KY, USA
Helpware CX, Helpware AI and Helpware Tech unite to deliver solutions that scale and support business growth. Its offerings include customer support, CX consulting, AI solutions, CX operations, back-office services, tech support, sales and success, and content security. Helpware AI offers AI Product as a Service, AI Implementation as a Service and Training Data as a Service; Helpware Tech lists product discovery, cloud and DevOps solutions, AI MVP development, tech consulting, AI and data, and custom software development. The divisions bring sector-specific expertise together to deliver tailored, AI-enabled BPM solutions and measurable business outcomes.