Description
Thermo Fisher Scientific is seeking an experienced Customer Service Team Leader to oversee daily operations, resolve complex customer needs, and support order management, quotations, and administration. The role collaborates with Finance, Logistics, Sales, Marketing, and other departments; monitors performance metrics; drives process improvement; and develops team members through coaching and mentoring. The position requires people-management experience, strong communication and analytical skills, Microsoft Office proficiency, and experience with performance metrics and process improvement; a bachelor's degree plus two years of customer-service-team leadership experience is preferred, while an advanced degree with no prior experience is also acceptable.
