Description
The APAC SPOC Operations Manager leads DHL Supply Chain India’s APAC SPOC Operations team and oversees order management, shipment tracking, invoicing, customer requests, operational risk, escalations, KPI reporting, service quality, and continuous improvement. The role manages workload and resources, coaches and develops team members, supports business transitions and knowledge transfer, and serves as the primary operational contract for customer stakeholders. A bachelor’s degree in a relevant discipline and 2–5 years of logistics, supply chain, control tower, order management, or customer service operations experience are required; team leadership, multinational customer, transition, and business support center experience are preferred.
