Team Leader / Supervisor at Accenture

Setup: Remote, Hybrid
Type: Full-time
Level: Lead

Description

Accenture is seeking a Team Leader / Supervisor to manage a team focused on handling Chargebacks / Disputes. This role involves overseeing team performance, monitoring operational metrics, proposing improvements, and acting as the main client liaison. The successful candidate will ensure compliance with quality standards, conduct training, and maintain information security.

Required Skills

Leadership
Customer Service
Operations
Chargeback Processes
Bank Disputes
Payment Methods
Financial Fraud
KPI Analysis
Ticket Management
Workflow Platforms
Communication Tools
Data Analysis

Additional Information

Required Previous Experiences: 1-2 years of prior experience leading teams in customer service areas, operations, back office, or similar processes.
Preferred Qualifications: Experience or knowledge of chargeback processes, bank disputes, payment methods, or financial fraud.
Experience in tracking and analyzing operational KPIs (TMR, productivity, stock, recovery rate, quality).
Leadership capability, effective communication, and management of remote or hybrid teams.
Problem-solving skills and decision-making under pressure.
Intermediate English language skills.
Results- and service-quality orientation.
Analytical thinking and attention to detail.
Proactivity and initiative for continuous process improvement.
Coaching and team development skills.
Adaptability to changes in volume, processes, or tools.