Description
The Team Manager will lead and manage teams supporting multiple international accounts and campaigns in a BPO environment. Responsibilities include overseeing daily operations, campaign and account performance, KPI monitoring, coaching and performance reviews, employee engagement, cross-functional collaboration, process improvement, escalations, and performance reporting. The role requires at least two years of Team Manager experience or four years of supervisory experience in BPO operations, experience with multiple accounts or campaigns, and strong leadership, communication, coaching, and problem-solving skills.
