Description
Sutherland is hiring an internal Team Manager to drive performance, telephony, utilization, productivity, attendance, and attrition metrics; manage administrative and corrective-delivery responsibilities; develop, train, and manage team members; maintain client and team relationships; support morale; analyze data; and oversee service quality and customer satisfaction. The role requires experience managing 18–20 associates, knowledge of technology or telecommunications customer service, leadership and customer-orientation skills, familiarity with performance metrics, and an FY26 PDP rating of Exceeds Expectations or Outstanding.
