Description
The role manages operational performance in sourcing, with responsibility for lead-generation and validation metrics, daily targets, quality and verification oversight, client reporting, audit and SLA governance, process optimization, training, policy alignment, team leadership, recruitment and onboarding, and customer relationship management. The position requires travel readiness of up to 10%, a preferred bachelor’s degree, and familiarity with CRM systems, Microsoft Excel, PowerPoint, and QA/QC.
