Description
The Grievance Redressal Manager handles disputes and regulatory escalation cases through the MHA GRM Portal, approves cases under defined SOPs, coordinates with branches, regulators, and internal teams, maintains MIS and dashboards, and guides branch staff on dispute resolution. The role requires knowledge of banking operations, regulatory and compliance requirements, customer dispute and fraud-related case handling, stakeholder coordination, MIS reporting, and analytical and communication skills, with 2–5 years of relevant experience.
