Summary from listing
The Head of Tech Support for Contact Center will lead and mentor a team of tech support officers, oversee troubleshooting of contact center CRM, VoIP/telephony, hardware, and network systems, maintain customer satisfaction, improve support processes, collaborate with IT, operations, and customer service, report performance to senior management, and manage the tech support budget. The role requires a bachelor's degree in a relevant field, at least five years of tech support experience including two years in leadership, strong contact center technology knowledge, and proven team-management ability.
