Summary from listing
Capgemini is hiring an onsite Level 1 Service Desk Analyst in Tampa, Florida, to provide technical support to retail business customers through phone, email, and ticketing systems. The role handles high-volume inbound calls, troubleshoots hardware, software, network, and access issues, manages incidents and service requests, escalates unresolved issues, and follows ITIL processes. Candidates need 1–3 years of service desk or technical support experience, B2B customer support experience, communication skills, and knowledge of Windows, Microsoft Office, basic networking, ticketing tools, and ITIL processes.
