Description
The Technical Support Analyst provides pre- and post-sales technical support for specified hardware and software technologies, including troubleshooting, diagnostics, product testing, demonstrations, installations, documentation, and customer and vendor coordination. The role requires current Cisco CCNA certification, at least one year of video and voice conferencing experience, help desk and customer service experience, IP networking knowledge, and availability for after-hours support. The position is based at a designated company office, requires occasional travel, and offers an annual salary of $55,000 to $60,000 plus medical, dental, vision, life insurance, retirement matching, and paid time off.
