Summary from listing
The Tech Support Specialist reviews and monitors incoming support tickets, acknowledges requests, gathers information, triages and prioritizes issues, assigns or escalates tickets, resolves basic or recurring problems, maintains ticket records, and follows support processes. The role requires at least two years of experience in tech support, help desk, customer service, or administrative work, familiarity with ticketing systems, strong communication and organizational skills, and the ability to learn new systems and follow structured processes.
