Description
The IT Support Specialist (Tier 1) serves as the first point of contact for end-users, providing remote Level 1 technical support for hardware, software, and enterprise applications. The role manages ServiceNow tickets, performs remote troubleshooting and system health checks, configures devices, manages software and assets, creates knowledge-base documentation, and coordinates with vendors. It requires at least two years of enterprise IT customer and application support experience, ServiceNow proficiency, and familiarity with core enterprise systems such as Okta, Google Workplace, Workday, and JAMF.
