Summary from listing
The Tech Support Engineer will respond to client-reported platform issues, investigate and resolve bugs, escalate unresolved issues, follow up with R&D and clients, and establish support processes and best practices. The role also monitors platform status and uses monitoring tools. Required qualifications include client-facing experience, excellent communication, MySQL knowledge, technical troubleshooting skills involving logs, scripts, Linux, browser debugging, database queries, and monitoring tools, along with the ability to learn quickly and organize documentation and knowledge-base procedures.
