Description
The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management solutions. The role involves troubleshooting and remote problem solving for complex backup infrastructure and disaster recovery issues, with responsibilities including implementation, configuration, monitoring, and documentation. Required qualifications include a bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience, 3–5 years of technical or customer support experience, strong Windows and networking skills, and English and Chinese or English and Japanese communication skills.
