Description
The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management products. The role involves troubleshooting and resolving software, hardware, networking, and application issues; managing backup operations and disaster recovery; documenting solutions; performing root cause analysis; supporting product testing; and coordinating with product development and engineering teams. Candidates need a bachelor’s degree in a relevant field or equivalent experience, 3–5 years of technical or customer support experience, strong troubleshooting and communication skills, and familiarity with enterprise backup technologies and virtualization platforms.
