Description
The Technical Support Specialist provides end-user support for packaged and specialized software, office automation, hardware, and Telco equipment. The role resolves technical issues, provides training, logs problems, builds and loads PCs and servers, sets up user accounts, monitors software releases, and escalates unresolved issues. It requires computer literacy, good phone etiquette, dependability, and typically an associate’s degree or related technical training with 2–4 years of experience; an associate’s degree or higher is preferred. The position is primarily sedentary in an indoor office setting.
