Summary from listing
The Customer Service Representative answers incoming calls, handles complaints, troubleshoots problems, provides product and service information, enters and updates customer data, processes orders and renewals, escalates priority issues, routes calls, and documents interactions. The role requires strong communication, listening, customer-service, data-entry, and English B2 or higher skills, along with adaptability, teamwork, stress tolerance, and process adherence. Benefits include Life Balance program partnerships offering discounts on fitness, dining, travel, and wellness products.
