Description
The Technical Support Specialist provides first-line customer service and technical support to remote and on-site users, troubleshooting software and hardware issues, configuring devices and operating systems, supporting connectivity, installing applications and patches, documenting resolutions, and using remote support tools. The role requires expertise in desktops, networks, mobile devices, and connectivity, along with knowledge of Windows 11, Microsoft Office 365, Entra ID, Apple and Android devices, and strong communication and problem-solving skills. A degree in progress in Computer Science, MIS, or a related field is required, while bilingual Spanish ability is preferred but not required.
