Description
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex POS, payment-terminal, network, and IT-infrastructure issues that cannot be resolved at Tier 1. The role includes remote troubleshooting, root-cause analysis, system and hardware updates, network configuration, ticketing documentation, knowledge-base and training support, and mentorship of Tier 1 specialists. It requires an associate or two-year degree, at least two years of relevant experience, and availability for varied shifts, including weekends and holidays. The stated pay is $20.00-$35.00 per hour.
