Description
The role handles moderately complex hardware, software, client and COTS application, network, and user-administration incidents and requests; escalates complex problems to other resolver teams or vendors; uses problem-solving and analytical skills to resolve challenging incidents; and supports L1 agents with ongoing client incidents, requests, and queries. A high school diploma or GED is required, with a technical certification or associate degree possibly required, and 1–2 years of relevant experience generally expected.
