Description
Loadsmart is hiring a remote Account Manager to own its Tech Touch account-management program for a large portfolio of SaaS customers across Opendock, CarrierGuide, and ShipperGuide. The role builds and operates automated adoption, renewal, health-monitoring, and expansion workflows; manages CRM and customer-success tooling; identifies at-risk accounts; and reports on NRR, churn, renewal, engagement, and automation metrics. It requires 3–5 years of relevant account-management or customer-success experience, strong analytical and communication skills, process-documentation ability, A/B-testing experience, and CRM technical aptitude.
