Description
Twilio is hiring a remote Technical Account Manager based in Bogota, Colombia, to serve as the designated technical support engineering contact for strategic customers during Central Time hours. The role involves resolving complex technical issues, collaborating with customer developers and Twilio Product and Engineering teams, filing JIRAs, analyzing customer trends, and providing proactive guidance to reduce downtime. Candidates need at least four years of relevant experience, strong API and cloud troubleshooting skills, server-side and client-side programming knowledge, network troubleshooting ability, and experience managing dedicated customer accounts. The role may require occasional travel for in-person meetings and offers healthcare and other benefits.
