Description
Twilio is hiring a remote Technical Account Manager based in Colombia to serve as the designated technical support engineering contact for strategic customers during Eastern hours. The role resolves complex technical issues involving APIs, cloud solutions, server-side and client-side code, network connectivity, and Twilio helper libraries; provides proactive guidance and recommendations; collaborates with customers, developers, architects, and internal Product and Engineering teams; and analyzes customer trends to improve support processes. The position requires 4 to 6+ years of relevant experience, strong technical troubleshooting and communication skills, and experience managing dedicated customer accounts, with occasional travel for in-person meetings.
