Summary from listing
Exotel is hiring a customer-facing Technical Account Manager to own and grow relationships with strategic domestic enterprise customers. The role combines enterprise account ownership, technical solutioning, architecture discussions, integrations and API advice, customer workshops, stakeholder management, escalations, and cross-functional collaboration. Candidates need 4–8 years of relevant experience, enterprise account management experience, technical solutioning and architecture expertise, and significant customer-facing experience; experience with CPaaS, CCaaS, conversational AI, contact centres, telecom, or SaaS is preferred.
