Description
AWS Enterprise Support is hiring a Technical Account Manager to serve as a principal technical advisor and customer advocate for enterprise customers. The role focuses on developing cloud strategies, driving AWS service adoption, advising senior leadership on operational excellence, support, risk management, and trade-offs, and helping customers maintain healthy and resilient environments. The TAM does not directly troubleshoot customer issues but coordinates with engineers and service teams to resolve incidents. The position requires at least three years of technical engineering experience, a bachelor’s degree in computer science, mathematics, or a related discipline, and the ability to travel 10% or more. The listed base salary is 131,300–177,600 USD annually in Arlington, Virginia, with health, dental, vision, and other benefits.
