Description
AfterShip is hiring a Technical Account Manager to serve as the primary technical contact for enterprise customers and select DTC brands. The role leads end-to-end technical setup and configuration, ongoing support, migration processes, escalated issue resolution, API-related requests, and communication of platform updates while partnering with Customer Success, Operations, Engineering, and Product Marketing. Candidates need at least three years of customer-facing technical experience in SaaS, ecommerce, or marketing automation technology, along with strong communication, project management, problem-solving, and business-technical translation skills. The position is remote-first with hybrid-flexible options in Toronto, Austin, or Barcelona, offers healthcare coverage from day one, and pays $111,000–$150,000 CAD in on-target earnings.
