Technical Account Manager at GoCardless

Department: Customer

Compensation

A$84,000 – A$126,000/yr

Location: Melbourne, Victoria
Type: Full-time
Level: mid
Posted: Sep 23, 2026

Description

GoCardless is hiring a Technical Account Manager for its ANZ Customer Success team to serve as the technical counterpart to Customer Success Account Managers for sales-led merchants. The role covers technical relationship management, API and webhook integration support, onboarding, ongoing integration health, remediation, merchant enablement, and collaboration with Product, Engineering, Support, and the broader technical community. Candidates need 3–5 years of customer-facing technical experience, strong REST API and JSON knowledge, and experience with complex integrations; familiarity with ANZ payments, SQL, Salesforce, or JIRA is desirable. The base salary is AUD 84,000–126,000, with medical cover and flexible working arrangements mentioned.

Required Skills

REST APIs
Webhooks
JSON
Technical integrations
Troubleshooting
SQL

Additional Information

Required Previous Experiences: 3–5 years of customer-facing technical experience in Technical Account Management, Solutions Engineering, Implementation, or Developer Support at a B2B SaaS or fintech company
Experience supporting merchants or customers through complex technical integrations, ideally in payments, banking, or financial services
Preferred Qualifications: Familiarity with direct debit, open banking, or recurring payment systems in the ANZ market
Experience with SQL, Looker, or equivalent tools for payment performance analysis
Prior exposure to Salesforce or JIRA in a customer-facing context
Understanding of large-merchant payment systems, including subscription billing, mandate management, and payment reconciliation
Translation Company Name: GoCardless

About GoCardless

GoCardless

Global payments

Customers can pay in a few taps or clicks, or businesses can automate collection; the site also describes failed-payment recovery, fraud protection, international payments and customisable checkout. GoCardless says it is trusted by 100,000+ businesses. Bank payments save an average 49% compared to online card payments, and Pay by Bank payments land the same or next business day.

Open roles: 31
New in 30 days: 15

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