Description
GR8_TECH is hiring an operational client-facing role responsible for the stability, performance, retention, and growth of a portfolio of iGaming clients. The position owns day-to-day client communication and escalations, coordinates Payments, Customer Support, Affiliates, and Development teams, monitors SLAs and performance metrics, improves workflows, introduces platform capabilities, gathers product feedback, and supports contract renewals and compliance delivery. It requires 2–3 years of account management or project delivery experience, including at least one year in iGaming, advanced English, Ukrainian or Russian fluency, familiarity with Jira, Confluence, Miro, SDLC workflows, APIs, web services, technical integrations, commercial discussions, CRM, and BI reporting tools. The role is remote-first.
