Description
Harmony is hiring a Technical Account Manager to own the post-sale technical relationship with a portfolio of enterprise customers. The role combines technical support, troubleshooting, product adoption, customer-health monitoring, bug reproduction and escalation, internal tooling, documentation, and collaboration with Solution Engineering, Product, and Engineering. Candidates need at least two years of experience in a technical account management, customer success, solutions consulting, support engineering, or related customer-facing technical role, along with strong technical, communication, and proactive problem-solving skills. The position is based in Downtown Manhattan and offers health, dental, vision, and 401(k) benefits.
