Technical Account Manager at iboss

Location: Richmond, Virginia · Texas · +16
Type: Full-time
Posted: Jun 4, 2026

Description

Technical Account Manager at iboss in the United States, responsible for proactive customer advocacy, advising customers on product changes and new capabilities, helping with design, integration, implementation, training, and resolving complex technical support issues across enterprise and government accounts. The role is highly hands-on and customer-facing, requiring strong networking, cybersecurity, and technical account management experience, plus travel of 10%.

Required Skills

Network engineering
Cybersecurity
Device management
Server administration
DNS administration
Packet analysis
Technical account management
Customer support

Additional Information

Minimum Education: Bachelor's degree
Required Previous Experiences: 3+ years in a related function, with technical support and sales engineering or technical account management experience
Experience with multilayer IP networks, routing, and switching
Experience with network security, including firewalls, intrusion prevention, risk assessment, penetration testing, content filtering, PKI, and SSL/TLS
Experience managing enterprise mobile and Chromebook deployments
Experience managing Windows Server or Red Hat Linux environments
Experience managing large Windows and Mac workstation deployments
Experience managing DNS, including Microsoft DNS or BIND
Experience acquiring and analyzing packet captures
Preferred Qualifications: Strong verbal and written communication skills
Strong customer satisfaction focus and integrity
Attention to detail and active listening
Strong analytical and decision-making skills
Willingness to travel 10% of the time
Presentation and training skills
Ability to handle quotations and purchase orders
Ability to learn new products quickly